Returns & Exchanges

At JOE's Factory Outlet, we want you to be completely satisfied with your home furnishings. If a product doesn't meet your expectations, you can return it within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Log into your account portal or contact our customer support team with your order number to begin the return authorization process.

2

Prepare the Item

Carefully repackage your items in their original factory packaging, ensuring all hardware, assembly manuals, and components are included.

3

Ship It Back

Print your prepaid shipping label and drop the package off at any authorized carrier location, or schedule a freight pickup for oversized furniture items.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing